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How do I return an item?

Shipping & Returns


MI Sales Tax:

All MI & WI residents will have Sales Tax added to their order.

Any Discount Sale Code posted will not apply to Coolies and Fundraising items.

Returned checks:  Any returned check for insufficient funds will be charged an extra $20.00 on top of the original balance to cover our bank fees and mailing expenses.



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full Store credit minus shipping costs and credit card charges incurred by Pink Ribbon Riders.  All Cancelled orders will incur only credit card charges to cover Pink Ribbon Riders expense.  Credit card expenses usually range from 3%-5%.  All returned items will be carefully inspected prior to the credit.  To exchange sizes please send the item back noting what size you would like to exchange for.  Once the item is received your replacement will ship and you will ONLY be charged shipping.

You should expect to receive your credit via email within two-four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days)and the time it takes us to process your return once we receive it (3 to 5 business days).
Please email us at orders@pinkribbonriders.com with any questions regarding returns.




Shipping

 *If you are having problems with the shipping expense please email us at orders@pinkribbonriders.com and we will check the shipping rate PRIOR to you placing your order to make sure it is accurate!

We are a small company with only a few people working in the office. Please allow 5-7 days for your order to be processed and shipped. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  We most often ship United States Postal Service.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All shipping will be done Tues-Thursday of each week due to Pink Ribbon Riders extensive traveling schedule for the cause.

Canada Shipping

We will gladly ship your order to Canada however extra shipping rates will apply.  Please email us at orders@pinkribbonriders.com prior to ordering.

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